Rangers are getting a lot of things right both on and off the pitch, however, as highlighted by Vital Rangers already this season, there are still massive problems when it comes to ticketing.
Weeks of complaints has finally seen managing director, Stewart Robertson, address fans in a lengthy statement in which he not only apologises for some of the issues that have been suffered this season but also that the club has now made it their number one priority.
The issues with ticketing for both home and away games hasn’t been the only problem, how complaints have been dealt with, the lack of communication and access to help has compounded the situation, it simply hasn’t been good enough for a club the size of Rangers, especially when you consider how deep fans have been expected dig their hands into their pockets over the last 18-months.
Fans took to social media, appreciative that their plight has finally been recognised but cautious that talk is cheap and actions speak louder than words….
Sorry Stewart, but this should have included explanation, apology and action to those of us who didn’t see the Malmo game due to circumstances outwith our control. Another poor poor statement
— Andy (@theboysof609) August 17, 2021
much like the disabled facilities needing improvement the amateurish ticket office operation has been an issue for a long time. Club don’t really care imo unless it makes them lots of 💰
— Scott Cameron (@Cammy26_2) August 18, 2021
Old saying springs to mind: a day late and a dollar short..but at least they realise there’s various problems that need sorting ASAP.
— Scott® (@SMRchamps55) August 17, 2021
Why weren’t there an apology put out last week to the fans when the turnstiles failed or is the apology only being made at the fear of say maybe 10/20 thousand refusing to pay for next seasons mygers at £40 pounds a pop
— derek (@derek_rfc) August 17, 2021
Good to see this apology and that action will be taken. Of course, the apology should have come out after the Malmö match so hard not to feel that it wouldn’t have come without so many other ticket office related issues (BTW that office has been a shambles for years!).
— Gary Kernahan (@garyker) August 17, 2021
Whilst we appreciate the words what you do now is what we are going to be judging you on. The fact its taken this long for some clarity is woeful however its welcomed.
— Carefree Colin🏆🏆💙💛/💙❤️ (@carefreecolin) August 17, 2021
Fans clearly aren’t happy, especially when it surely can’t be that complicated a set of problems to fix. That Rangers are taking on new staff immediately does at least seem to indicate how urgently they are trying to deal with them, however, they’ve had nearly 18 months to prepare for the return of fans into the grounds and to away games – we saw these issues coming, why didn’t they?